Terms of Service

Effective Date:

Table of Contents

  1. Acceptance of Terms
  2. Description of Services
  3. User Responsibilities
  4. Messenger Integration
  5. Intellectual Property
  6. Acceptable Use
  7. Data and Privacy
  8. Service Availability
  9. Third-Party Services
  10. Limitation of Liability
  11. Disclaimer
  12. Suspension and Termination
  13. Changes to the Services
  14. Changes to These Terms
  15. Governing Law
  16. Contact Information

Welcome to BrightKey. These Terms of Service (“Terms”) govern your use of our Customer Relationship Management (CRM) platform, website, and related services, including integrations with Meta (Facebook Messenger). By accessing or using our services, you agree to these Terms.

1. Acceptance of Terms

By using our CRM platform or interacting with our services through Facebook Messenger or other supported communication channels, you agree to be bound by these Terms.

2. Description of Services

BrightKey provides cloud-based business management software and related services, including but not limited to:

  • Customer Relationship Management (CRM)
  • Sales and lead management
  • Messenger integration
  • Customer support tools
  • Workflow automation
  • Reporting and analytics
  • Business management features
  • Software integrations

Features may change over time without prior notice.

3. User Responsibilities

You agree to:

  • Provide accurate information when required.
  • Use the services only for lawful purposes.
  • Maintain the confidentiality of your account credentials.
  • Not attempt to interfere with the security or operation of the platform.
  • Comply with all applicable laws and regulations.

You are responsible for all activity performed under your account.

4. Messenger Integration

Our CRM integrates with Meta’s Messenger Platform to facilitate customer communication.

By sending messages to a Facebook Page connected to our CRM, you acknowledge that your messages may be processed and stored within our system for customer service, sales, operational, and record-keeping purposes.

Use of Facebook Messenger is also subject to Meta’s own Terms and Privacy Policy.

5. Intellectual Property

All software, designs, source code, documentation, trademarks, logos, and other content provided by BrightKey remain the property of BrightKey or its licensors unless otherwise stated.

No ownership rights are transferred through use of the platform.

6. Acceptable Use

You may not use the services to:

  • Violate any law or regulation.
  • Distribute malware or harmful code.
  • Attempt unauthorized access to systems or accounts.
  • Interfere with platform availability or security.
  • Transmit unlawful, fraudulent, abusive, or infringing content.

BrightKey reserves the right to suspend or terminate accounts that violate these Terms.

7. Data and Privacy

Our collection and use of information are governed by our Privacy Policy.

Users remain responsible for ensuring they have the necessary rights and permissions to collect, process, and store any customer information they upload into the CRM.

8. Service Availability

We strive to maintain reliable service but do not guarantee uninterrupted or error-free operation.

Maintenance, upgrades, technical issues, or third-party service interruptions may temporarily affect availability.

9. Third-Party Services

Our platform may integrate with third-party services including, but not limited to:

  • Meta (Facebook Messenger)
  • Payment providers
  • Cloud hosting providers
  • Logistics providers
  • Email services
  • Other software integrations

BrightKey is not responsible for the availability, policies, or actions of third-party services.

10. Limitation of Liability

To the fullest extent permitted by law, BrightKey shall not be liable for indirect, incidental, consequential, special, or punitive damages arising from the use of the platform.

Our total liability shall not exceed the amount paid for the applicable services, if any.

11. Disclaimer

The services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.

We do not guarantee that the platform will be uninterrupted, error-free, or free from security vulnerabilities.

12. Suspension and Termination

We may suspend or terminate access to the services if:

  • These Terms are violated.
  • Fraudulent or illegal activity is detected.
  • Continued access poses a security risk.
  • Required by law.

Users may discontinue use of the services at any time.

13. Changes to the Services

We may modify, improve, replace, or discontinue features or portions of the platform at our discretion.

14. Changes to These Terms

We may update these Terms periodically.

Continued use of the services after changes become effective constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Republic of the Philippines, without regard to conflict of law principles.

16. Contact Information

If you have questions regarding these Terms, please contact:

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