Privacy Policy
Effective Date:
Table of Contents
BrightKey (“we,” “our,” or “us”) values your privacy. This Privacy Policy explains how our Customer Relationship Management (CRM) platform collects, uses, stores, and protects information received through Facebook Messenger and other communication channels.
1. Information We Collect
When you contact us through Facebook Messenger, we may collect:
- Your Facebook Page-Scoped ID (PSID)
- Your display name, when provided by Meta
- Messages you send
- Photos, videos, files, and other attachments you choose to share
- Message timestamps
- Conversation history
- Technical information necessary to provide customer support
- Lead source information, including Facebook campaign or referral data when available
We do not collect your Facebook password or other private Facebook account credentials.
2. How We Use Your Information
We use the information collected to:
- Respond to inquiries
- Recommend products and services
- Prepare quotations
- Process orders
- Schedule installations or appointments
- Provide customer support
- Process warranty and after-sales requests
- Maintain communication history
- Improve customer service
- Analyze sales and marketing performance
- Prevent fraud, abuse, or unauthorized use of our services
3. Messenger Integration
Our CRM integrates with Meta’s Messenger Platform using authorized APIs.
Messages you send to our Facebook Page may be securely processed and stored within our CRM to allow our team to provide efficient customer service.
4. Information Sharing
We do not sell your personal information.
We may share information only with:
- Employees and authorized representatives who require access to assist you
- Service providers involved in fulfilling your requests
- Installation partners or contractors when necessary to complete services you requested
- Government authorities when required by applicable law
5. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect your information, including:
- Encrypted communication where applicable
- Role-based access controls
- Authentication and authorization mechanisms
- Activity logging
- Secure cloud infrastructure
- Regular security monitoring
No method of electronic storage or internet transmission is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain customer records and Messenger conversations only for as long as reasonably necessary to:
- Provide customer support
- Maintain business records
- Comply with legal obligations
- Resolve disputes
- Enforce our agreements
Records that are no longer required may be securely deleted or anonymized.
7. Your Rights
Subject to applicable law, you may request to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Withdraw consent where applicable
- Request a copy of your stored information
Requests may be denied where retention is required by law or for legitimate business purposes.
8. Third-Party Services
Our CRM integrates with third-party platforms, including:
- Meta (Facebook Messenger)
- Cloud hosting providers
- Payment providers
- Logistics providers
- Other business software integrations as authorized
These services maintain their own privacy policies.
9. Children’s Privacy
Our services are not directed toward children under the age required by applicable law. We do not knowingly collect personal information from children.
10. Changes to This Policy
We may update this Privacy Policy periodically. Updates become effective when published on this page.
11. Contact Us
If you have questions regarding this Privacy Policy or your personal information, please contact:
- BrightKey
- Email: info@brightkeysolutions.com
- Address: B2 L2 Baes St., Perpetual Vill 7, Bacoor, Cavite